Effective Date: [May 2025]

At Runes and Thread, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Refund Policy outlines the terms and conditions for refunds, exchanges, and cancellations of orders placed on our website.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, the following conditions must be met:

• The item must be unused, unworn, and with all tags intact.
• The request for a refund or exchange must be initiated within 7 days of receiving the order.
• The item must not fall under non-refundable or non-exchangeable categories (e.g., personalized or customized products).

Process for Refunds and Exchanges

1. Initiating a Request: To request a refund or exchange, please contact us at support@runesandthread.com with your order details, reason for the request, and any supporting photographs (if applicable).
2. Approval and Return Instructions: Once your request is reviewed and approved, you will receive instructions on how to return the item. Customers are responsible for shipping costs associated with returning the product unless the item was received damaged or incorrect.
3. Inspection and Approval: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, the refund or exchange will be processed.

Refund Methods

Refunds will be issued via the original payment method (UPI or card) used during the purchase. Please allow 5-7 business days for the refund to reflect in your account after approval.

Non-Refundable Situations

• Items that show signs of use or damage not caused by Runes and Thread.
• Requests made after the 7-day eligibility window.
• Customized or personalized products, unless they arrive damaged or defective.
• Items that cannot be returned due to their made-to-order nature, unless they are defective or incorrect.

Order Cancellations

Orders can be canceled within 24 hours of placement by contacting us at support@runesandthread.com. Once the order has moved into production, cancellations will not be accepted. In such cases, you may request a refund or exchange after receiving the order if eligible under this policy.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will provide a replacement or full refund, including return shipping costs. Due to the made-to-order nature of our products, replacements may take additional time for processing.

Shipping Charges

Shipping charges incurred during the initial purchase are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

Changes to the Refund Policy

This Refund Policy is subject to change without prior notice. Customers are encouraged to review the policy periodically to stay informed about any updates. By making a purchase, you agree to the terms outlined in this Refund Policy.

Contact Information

For questions or concerns about this Refund Policy, please contact us at support@runesandthread.com. Our team is here to assist you and ensure a positive shopping experience.