Effective Date: [May 2025]

At Runes and Thread, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding order processing, shipping, and delivery within India.

Order Processing Time

Orders are typically processed within 1 to 2 business days from the date of purchase. Please note that processing times may vary during peak periods, sales, or holidays. Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Services and Delivery Time

We currently ship orders only within India. Delivery times vary depending on the shipping destination but are generally completed within 5 to 7 business days. While we work diligently to ensure timely delivery, delays caused by unforeseen circumstances or courier services are beyond our control.

Shipping Charges

We provide free shipping for all the orders.

COD Charges

COD orders incur a small handling fee of Rs30.

Tracking Your Order

Once your order is dispatched, you will receive an email containing the tracking number and instructions on how to track your package. If you encounter any issues with tracking, please contact us at support@runesandthread.com for assistance.

Failed Deliveries and Address Issues

It is the customer’s responsibility to provide accurate and complete shipping details at the time of placing the order. Runes and Thread is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

In the event of a failed delivery due to an error by the shipping provider or other unforeseen circumstances, we will work with the courier service to resolve the issue promptly.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately at support@runesandthread.com with your order details and any supporting photographs (if applicable). We will initiate an investigation with the courier service and provide a resolution, which may include a replacement or refund, depending on the circumstances.

Delivery Exceptions

Certain locations may have extended delivery times due to logistical constraints. Additionally, some remote areas may not be serviceable by our courier partners. If your location falls under this category, we will inform you promptly and provide alternative solutions, if possible.

Contact Information

For any questions or concerns regarding shipping, please reach out to us at support@runesandthread.com. We are here to assist you and ensure a smooth delivery experience.